My question is to the Ambulance Services Minister, Ms Mikakos. I refer her to the heartbreaking case of Seymour woman, Gayl Hubbard, who died on 7 October 2019 while waiting for ambulance crews to arrive.

Gayl’s husband, Tony, was led to believe by the ESTA worker that an ambulance was imminent, given he could see the ambulance station from his home. The worker told Tony “the ambulance is on its way” repeatedly. Tragically it took 43 minutes by Tony’s call log for an ambulance to arrive.

Minister: in this 20 January letter to Mr Hubbard, Ambulance Victoria promised to raise directly with ESTA his advice that an estimated arrival time should always now be quoted whenever someone (particularly in regional Victoria) requests an ambulance through a triple zero call.

Has that now been done and, if so, what was the outcome – or, if not, why not?

As she is indeed aware, the response times (not to mention the resourcing) of ambulances continue to cause significant problems and concerns across my electorate of Northern Victoria … and this is unfortunately not an isolated case there.

Minister: can you explain how it is possible for people these days to be able to track and follow the location of things like ride-sharing or pizza delivery vehicles that are on their way to them – and yet they are still unable to have any idea of something as critical as how far away an urgently required ambulance is?