The latest information in the form of an e-Newsletter. Please click on the image right for the latest version.

Thank you.

COVID-19 Information

This link provides useful answers to Frequently Asked Questions – FAQs.

If you are unwell

  • If you suspect you have COVID-19, call the Hotline on 1800 675 398.  The hotline is available 24 hours a day, 7 days a week.
  • The most at-risk categories are people who:
    • have returned from overseas or who have had close contact with a COVID-19 cases
    • are elderly or who have a pre-existing illness
    • are Aboriginal or Torres Strait Islander
  • If you are in any of the most at risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness, you should seek immediate medical attention.
  • If you are otherwise unwell, stay home and self-isolate to protect yourself and others from infection.  Contact your GP by phone for further assistance.

Financial assistance for individuals

  • Your employer may access wage subsidies to help keep staff employed.  More information in the section below.
  • If you no longer have work, and your employer is not accessing a wage subsidy for you, you can register for Centrelink HERE. The Federal Government has waived the ordinary wait times, assets test and other requirements.
  • The Government has expanded tele-health services so people can stay home and access health services via phone or videoconferencing. Contact your GP for further information.
  • The National Cabinet agreed on a moratorium on evictions for residential tenants unable to meet their obligations due to COVID-19.

Financial assistance for businesses

  • The Federal Government has announced a $130 billion JobKeeper payment to help businesses keep their staff employed and enable them to restart their operations more quickly once restrictions are lifted.
  • The JobKeeper payment is a wage subsidy of $1500 per fortnight, per employee, for up to six months and paid to businesses to pass on through their payroll system.
  • Other cashflow assistance and temporary measures have been announced to help businesses in financial distress avoid insolvency, including restrictions on evictions if commercial tenants can’t meet their obligations. Businesses are encouraged to contact their landlord to work out a mutual agreement that will help during this time.

How you can help others

  • Stay home except for essential activities permitted under Stage 3 restrictions.
  • Reach out to your neighbours, particularly elderly or at-risk and help where you can. This could include picking up essential items they need when you do your own shopping or helping them access online ordering or services.
  • Look after your own mental health and support others. ‘Head to Health’ provides tips for coping, resources and links
  • Stay informed:

COVID-19 Support for Older Persons

OPAN is here to help

OPAN, Older Persons Advocacy Network, offers free aged care advocacy services that are independent and confidential. The services focus on supporting older people and their representatives to raise and address issues relating to accessing and interacting with government funded aged care services.

Speak to specifically trained staff who can provide you with support or help with the support of Older Persons.

Continued Aged Care Advocacy Support  1800 700 600 6am-10pm 7 days

Victorian Fire Support Programs

The Victorian and Commonwealth governments are supporting landholders impacted by recent fires across Victoria.

Both Agriculture Victoria and AgBiz Assist are providing support to new and existing Primary Producers and Rural and Regional Small Businesses.

Agriculture Victoria Factsheet


 AgBiz Assist 


Relief and Recovery Support/ Emergency Relief Assistance Payments

Information regarding Relief and Recovery support. Emergency Relief Assistance Payments of up to $1960 per eligible household are available to help meet immediate needs. Emergency Re-establishment Payments provide up to $42,250 per eligible household experiencing financial hardship for clean-up, emergency accommodation, repairs and rebuilding.


Bushfire Clean Up Program

The program covers the demolition and disposal of all buildings destroyed or damaged beyond repair by this season’s bushfires. This includes:

  • residential homes
  • sheds and other out-buildings
  • commercial buildings
  • public buildings

This may also include the removal of fencing, trees and vehicles, but only where it is necessary for the safe clean-up of destroyed buildings.

Register your eligibility for the clean-up program on the website, link below.


Victorian Bushfires Case Support Program

Support coordinators will be a single point of contact, working with local residents to link them directly with vital support, such as information and advice, mental health support or financial counselling.

They will also help with practical things like filling out paperwork, accessing grants and financial claims, and navigating services available through the local council, state and Commonwealth governments.

People in fire-affected areas in Gippsland and North East Victoria are eligible.

The program also includes support for people who may have been impacted by the bushfires in these areas but live in other parts of Victoria. There is no charge for the services provided by this program.

This initiative is jointly funded by the Commonwealth and the Victorian Government under Commonwealth-State Disaster Recovery Funding Arrangements.


Victorian Bushfires Community Recovery Package

The Victorian Bushfires Community Recovery Package will provide $86 million in support to the following local government areas:

  • Ararat
  • Alpine
  • Ballarat
  • East Gippsland
  • Glenelg
  • Golden Plains
  • Indigo
  • Mansfield
  • Northern Grampians
  • Pyrenees
  • Southern Grampians
  • Towong
  • Wangaratta
  • Wellington
  • Wodonga

This includes:

  • Recovery grants: up to $75,000
  • Community and Emergency Services Health: $10 million
  • Community Recovery Hubs (including mobile hubs): $15 million
  • Community Recovery Committees: $6 million
  • Community Recovery and Resilience Grants: $35 million
  • Immediate Reconstruction and Rebuilding Program: $20 million

This initiative is jointly funded by the Commonwealth and the Victorian Government under Commonwealth-State Disaster Recovery Funding Arrangements.